Tapi cti software

The efficiency rises extremely as the whole Follow Up management is automated and the agent only has to react to connected calls. Predictive Dialer: This is, most of the times, a hardware based dialer solution with complex dialing algorithms which predict the probable outcome of a call and start dialing in anticipation. Due to the high investment cost, this solution is only of interest if you have high address volume.

With the AG-Overdial-Simulator, you can compare the efficiency advantages of dialing with powerdial or overdial with your results. Free download here There are different dialing types in the outbound area: Preview-Dialer: The agent chooses a number from an address pool and activates the dialing function. Create and save easily new contacts. The original contacts open when a call is coming in. Contact display for incoming calls. Direct dial with a click of the mouse from the contacts.

Direct contact transfer from the 'Das Telefonbuch' CD. Reverse search using telephone directory CDs. Unanswered calls as an e-mail in your inbox. Watch the video now! Download now! Immediately see who is calling, including all conversation notes For new numbers free search in online phonebook Dial by hotkey from any Windows application E-mail for missed calls Power search for call preparation Call reminders Simple setup without server.

The excellent CTI software:. We have cracked one of the toughest nuts for you! Search for companies Search for contacts with certain positions Reverse search with telephone numbers Search for e-mail addresses Recent contacts are automatically up Phonebooks fully integrated into Office. Contact data display on every call Cross-employee call logs when using a Exchange server Support for MS Office and Business Contact Manager Dialing feature from any Windows application Journal entries with time measurement for every call Calling the call list remotely with any smartphone Call preparation, planning, reminder and much more.